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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

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CallMiner Product Innovation Series: June 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

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CallMiner Research Lab

What is brand intelligence? Definition, tools & more

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfa...

25 tips for improving customer service in call centers in 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center ex...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

What is call analytics? Measurement, reporting & more

Companies that haven’t leveraged call center analytics are often unsure about how it works. Find out what call analytics are and the benefits they pro...

Using AI to address five critical business challenges in healthcare

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 w...

How to choose the best experience management software in 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your b...

CallMiner Product Innovation Series: May 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner Re...

25 examples of NLP & machine learning in everyday life

NLP, ML and AI are everywhere in everyday life, and most people have encountered these technologies in action without even being aware of it. This blo...

What is product innovation? Strategies & best practices

Product innovation is critical for companies to stay competitive. Read this blog to learn more about product innovation, the various types of strategi...

How conversation analytics & speech analytics software can drive enterprise-wide benefits

Conversation analytics and speech analytics shouldn’t be a function of the contact center alone. Take a look at the importance and impact of analytics...

Product Innovation Series: April 2023

Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and ...

Does your call recorder prime or prevent analytics?

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively im...

What is customer loyalty?

Gaining a deeper understanding of customer loyalty and the benefits it holds is an important first step to take towards developing your customer base....

What is conversation intelligence?

Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intellig...

How to use the customer retention rate formula

Read this blog to learn how to use the customer retention rate formula, common variations, and how you can put it to use in your organization.

Buyer's guide: How to choose the best NLP software

This blog reviews what natural language processing is and explores expert tips and best practices for choosing the best NLP software for your business...

CallMiner Product Innovation Series: March 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measur...

Speech analytics 101: What is speech analytics?

Read this blog to learn the basics of speech analytics, as well as understand its value and why its use is so widespread today at leading organization...

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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