Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
In an industry where 78% of customers said they were likely to switch providers following a bad contact center experience, losing revenue is a top concern. Conversation analytics makes it possible to understand customers by monitoring 100% of calls and text-based interactions.
In the highly competitive insurance industry, where a quarter of customers switch providers every year, it’s critical to meet all customer needs, from ensuring they can easily find information online to having solving issues during the first call.
Make agents more effective in an industry where customers heavily prefer contacting over the phone by discovering trends of top-performers to inform coaching, script changes, and next-best guidance.
Understand why customers interact with you, whether it’s to process a claim, make a payment, change a premium or more, to make conversations more tailored and efficient.
Gain insight into what customers want, why they make contact and more, to improve customer experience during every step of the journey.
Monitor and verify compliance of ORSA (Own Risk and Solvency Assessment), ERISA (Employee Retirement Income Security Act), and other insurance-related regulations.
Use conversation analytics to improve offerings by understanding customer preferences for specific products and services .
