Newsroom

CallMiner is always moving forward.

Here’s what’s new. 

Contact us for media inquiries

Newsroom In The News Press Releases Awards

Latest News
Interaction Analytics Matter – A Lot

February 06, 2025

Embedded in every customer conversation are valuable insights that CX and business leaders can use to improve product innovation, operational efficiency, customer satisfaction and more. Read how CallMiner is one of platforms helping organizations do that.

Read more
Top Contact Center Trends to Watch in 2025

February 03, 2025

What does the contact center of 2025 look like? More AI, more automation, more personalization. Read more from CMSWire, including insights from CallMiner's annual CX Landscape Report.

Read more
5 customer experience trends to watch in 2025

January 08, 2025

Falling loyalty, isolated customer experience practices and score obsession will shape the year ahead. Read more in CX Dive about the top CX trends for 2025.

Read more
View All News

Press Releases

December 05, 2024
The Boston Globe Names CallMiner a Top Place to Work for 2024
October 31, 2024
CallMiner Announces 2024 LISTEN Award Winners, Recognizing Achievements in Conversation Intelligence
October 08, 2024
CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions
View All Press Releases

Awards and Recognition

View All Awards
2025 G2 Best Software Awards for Customer Service
2025 G2 Best Software Awards for Customer Service

CallMiner is a Top 50 winner in G2's 2025 Best Software Awards for Customer Service. This recognition is based on authentic reviews from real CallMiner users.

Read more
CCH Top Technology Contributors of 2024
CCH Top Technology Contributors of 2024

CallMiner's VP of International, Frank Sherlock, is a Call Centre Helper Top Technology Contributor for 2024.

Read more
The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
The 2024 CRM Industry Leader Awards

CallMiner was named among the top five for Best Contact Center Interaction Analytics in the 2024 CRM Industry Leader Awards.

Read more
Forrester badge
Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

Read more
SPARK Matrix™: Speech Analytics, Q1 2024
SPARK Matrix™: Speech Analytics, Q1 2024

CallMiner is a leader in the SPARK Matrix™: Speech Analytics, Q1 2024 Report.

Read more
G2 Winter Leader 2024
G2 Winter Leader 2024

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

Read more
IAOP Partnership Award
IAOP 2023 Excellence in Strategic Partnerships

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

Read more
Forrester Wave CI for CS Q3 2023 Badge
Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

Read more
2023 CCW Excellence Awards Automation Solution of the Year
2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

Read more
G2 Winter 2023 badge
G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

Read more
CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

Read more
Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

Read more
Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

Read more
CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

Read more
2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

Read more
KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

Read more
People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

Read more
AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

Read more
Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

Read more
Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

Read more

Media Inquiries

For all PR related inquiries please email:
callminer@inkhouse.com
Looking for CallMiner media assets? Download our media kit.

Talk with one of our experts to find out how our platform can help drive your business.

Contact Us
CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.