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How to drive success in your contact center with real-time agent guidance

Our latest blog explores the importance of real-time agent guidance and its role in delivering exceptional customer service experiences in modern cont...

A comprehensive guide to contact center AI software

AI-powered contact center software isn’t new, most contact centers use AI to automate tasks and help customers. Read our blog to understand AI applica...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How to use customer satisfaction surveys to boost business

Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those sur...

Navigating CFPB uncertainty and the new era of consumer financial protection

Potential CFPB defunding could reshape consumer protection in the US. This blog explores what could change, potential impacts, and considerations to e...

Is your CX strategy obsolete? How AI is revolutionizing customer insights

The CX landscape is evolving. Read this blog to learn how organizations can get more out of their CX investments, including how AI can improve the qua...

How AI will impact the healthcare industry and patient experience

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthca...

How to choose the best customer experience (CX) software

Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platfor...

5 trends driving tech companies’ AI adoption for CX in 2025

As we step into 2025, AI is not just a tool, but a strategic enabler for tech companies seeking to do more with less. Read this blog to learn how.

6 strategies to improve sales efficiency – doing more with less

Sales efficiency is a top priority for call centers across industries, including retail and financial services. Read this blog for proven strategies a...

The role of AI in automating quality monitoring

AI is transforming the way call centers operate in numerous ways, including by automating quality monitoring and enabling companies to maintain rigoro...

21 tips to measure and improve call center agent effectiveness

Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and impr...

5 technology predictions to supercharge customer experience in 2025

2024 was a banner year for AI adoption across contact center and CX teams. Read CallMiner's top predictions that will help organizations empower front...

How AI is elevating CX for financial services firms in 2025 and beyond

Read this blog to explore some of the top trends impacting financial services CX teams, and how AI can power improvements for 2025 and beyond.

How AI is transforming contact center operations

Contact centers are increasingly adopting AI-driven tools to assist with everything from data mining to gaining detailed CX insights. Read about how t...

Your essential call center compliance checklist

Call center compliance is a must-have, not a nice-to-have. Read this blog for a checklist of the essential steps and best practices to ensure call cen...

23 tips, techniques & tools for effective contact center coaching

Effective contact center coaching is key to enhancing agent performance and ensuring outstanding customer service and CX. Read this blog for insights ...

How to build an effective employee experience strategy

Employees are often expected to wear multiple hats daily while prioritizing CX. Learn how an effective employee experience strategy can improve produc...

What does NPS mean and how can it improve customer experience (CX)?

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in y...

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CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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