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Outreach

The future of CX goes beyond traditional surveys

CallMiner Outreach leverages AI to deliver personalized, contextual surveys and customer engagement campaigns. By understanding every interaction through conversation intelligence, organizations gain deeper, more impactful CX insights to improve customer journeys, strengthen loyalty, and increase customer satisfaction.

Watch an Outreach Overview

CallMiner Outreach email template

AI-powered customer engagement and feedback collection

Personalized

AI-powered outreach ensures feedback requests, including surveys, are contextual to improve response quality and actionable feedback.

Impactful

Real-time insights and automated follow-ups help close the feedback loop, fostering customer trust and retention.

Proactive

In addition to outreach connected to a specific event, proactively engage customers for feedback to improve brand sentiment and CX.

CallMiner Outreach customer stock image

Unify CX and the contact center through AI-powered feedback

Redefine customer feedback collection by integrating AI-powered conversation intelligence with personalized, automated outreach. CallMiner Outreach triggers contextually relevant feedback requests based on real customer interactions, ensuring every response is meaningful, actionable, and connected to the customer journey.

Leverage AI-powered insights for stronger customer connections

CallMiner Outreach personalization and engagement

Data-driven personalization and engagement

AI-powered surveys and campaigns are tailored based on customer interactions and triggered by specific events
Contextual feedback requests and outreach improve relevance and response quality
Closed-loop feedback enables personalized, insight-driven experiences that build trust and loyalty, improve issue resolution, and reduce churn

CallMiner Outreach unified CX measurements

Unified CX measurement across channels

Integrate survey responses with conversation intelligence to gain a complete, holistic view of your customer
Understand customer sentiment across touchpoints to quickly identify trends, areas of opportunity, and potential risks
Connect what’s happening in the contact center with CX initiatives to drive cross-department collaboration

CallMiner Outreach faster decision making

Faster decision making with AI-driven efficiency

Automate customer outreach initiatives and analysis, minimizing manual effort and increasing ROI
Easily uncover customer insights and trends to help CX and contact center teams make improvements that drive loyalty and satisfaction

Key Features

AI-driven outreach generation and triggers

Trigger feedback based on real customer interactions for timely, relevant, personalized outreach. This improves response quality, while reducing survey fatigue.

Personalized email and SMS outreach

AI-powered summaries tailor messages to each customer’s interaction and preferred channel, enhancing engagement and making every touchpoint more meaningful.

Custom landing pages

Dedicated feedback pages create a seamless customer experience, making it easier to submit responses and ensuring feedback remains relevant to the situation.

Centralized outreach management

A single interface for tracking and adjusting customer engagement efforts in real time ensures alignment across teams and maximizes response effectiveness.

Integrated analytics and reporting

Combine feedback data with real-time conversation insights, providing a holistic view of customer sentiment to drive smarter, data-driven decisions.

Automated closed-loop feedback

Transform feedback into action by enabling real-time follow-ups and issue resolution, ensuring customer concerns drive meaningful improvements.

Additional Resources

CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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