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CallMiner Outreach is here! |Learn about the future of CX
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CallMiner Outreach leverages AI to deliver personalized, contextual surveys and customer engagement campaigns. By understanding every interaction through conversation intelligence, organizations gain deeper, more impactful CX insights to improve customer journeys, strengthen loyalty, and increase customer satisfaction.
AI-powered outreach ensures feedback requests, including surveys, are contextual to improve response quality and actionable feedback.
Real-time insights and automated follow-ups help close the feedback loop, fostering customer trust and retention.
In addition to outreach connected to a specific event, proactively engage customers for feedback to improve brand sentiment and CX.
Redefine customer feedback collection by integrating AI-powered conversation intelligence with personalized, automated outreach. CallMiner Outreach triggers contextually relevant feedback requests based on real customer interactions, ensuring every response is meaningful, actionable, and connected to the customer journey.
Trigger feedback based on real customer interactions for timely, relevant, personalized outreach. This improves response quality, while reducing survey fatigue.
AI-powered summaries tailor messages to each customer’s interaction and preferred channel, enhancing engagement and making every touchpoint more meaningful.
Dedicated feedback pages create a seamless customer experience, making it easier to submit responses and ensuring feedback remains relevant to the situation.
A single interface for tracking and adjusting customer engagement efforts in real time ensures alignment across teams and maximizes response effectiveness.
Combine feedback data with real-time conversation insights, providing a holistic view of customer sentiment to drive smarter, data-driven decisions.
Transform feedback into action by enabling real-time follow-ups and issue resolution, ensuring customer concerns drive meaningful improvements.
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.