CallMiner Outreach is here! |Learn about the future of CX

Outreach

The future of CX goes beyond traditional surveys

CallMiner Outreach leverages AI to deliver personalized, contextual surveys and customer engagement campaigns. By understanding every interaction through conversation intelligence, organizations gain deeper, more impactful CX insights to improve customer journeys, strengthen loyalty, and increase customer satisfaction. 

CallMiner Outreach email template

AI-powered customer engagement and feedback collection

CallMiner Outreach customer stock image

Unify CX and the contact center through AI-powered feedback 

Redefine customer feedback collection by integrating AI-powered conversation intelligence with personalized, automated outreach. CallMiner Outreach triggers contextually relevant feedback requests based on real customer interactions, ensuring every response is meaningful, actionable, and connected to the customer journey.

Leverage AI-powered insights for stronger customer connections

CallMiner Outreach personalization and engagement

Data-driven personalization and engagement

  • AI-powered surveys and campaigns are tailored based on customer interactions and triggered by specific events 
  • Contextual feedback requests and outreach improve relevance and response quality 
  • Closed-loop feedback enables personalized, insight-driven experiences that build trust and loyalty, improve issue resolution, and reduce churn

CallMiner Outreach unified CX measurements

Unified CX measurement across channels

  • Integrate survey responses with conversation intelligence to gain a complete, holistic view of your customer 
  • Understand customer sentiment across touchpoints to quickly identify trends, areas of opportunity, and potential risks 
  • Connect what’s happening in the contact center with CX initiatives to drive cross-department collaboration

CallMiner Outreach faster decision making

Faster decision making with AI-driven efficiency

  • Automate customer outreach initiatives and analysis, minimizing manual effort and increasing ROI 
  • Easily uncover customer insights and trends to help CX and contact center teams make improvements that drive loyalty and satisfaction 

Key Features

AI-driven outreach generation and triggers

Trigger feedback based on real customer interactions for timely, relevant, personalized outreach. This improves response quality, while reducing survey fatigue.

Personalized email and SMS outreach

AI-powered summaries tailor messages to each customer’s interaction and preferred channel, enhancing engagement and making every touchpoint more meaningful.

Custom landing pages

Dedicated feedback pages create a seamless customer experience, making it easier to submit responses and ensuring feedback remains relevant to the situation.

Centralized outreach management

A single interface for tracking and adjusting customer engagement efforts in real time ensures alignment across teams and maximizes response effectiveness.

Integrated analytics and reporting

Combine feedback data with real-time conversation insights, providing a holistic view of customer sentiment to drive smarter, data-driven decisions.

Automated closed-loop feedback

Transform feedback into action by enabling real-time follow-ups and issue resolution, ensuring customer concerns drive meaningful improvements.