Customer Experience

Improve customer experience by analyzing 100% of customer conversations. Speech analytics and conversation analytics can help call center agents quickly identify customer emotions and react to improve customer satisfaction.

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How to drive success in your contact center with real-time agent guidance

Our latest blog explores the importance of real-time agent guidance and its role in delivering exceptional customer service experiences in modern cont...

How to use customer satisfaction surveys to boost business

Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those sur...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Navigating CFPB uncertainty and the new era of consumer financial protection

Potential CFPB defunding could reshape consumer protection in the US. This blog explores what could change, potential impacts, and considerations to e...

Is your CX strategy obsolete? How AI is revolutionizing customer insights

The CX landscape is evolving. Read this blog to learn how organizations can get more out of their CX investments, including how AI can improve the qua...

How AI will impact the healthcare industry and patient experience

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthca...

How to choose the best customer experience (CX) software

Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platfor...

5 trends driving tech companies’ AI adoption for CX in 2025

As we step into 2025, AI is not just a tool, but a strategic enabler for tech companies seeking to do more with less. Read this blog to learn how.

5 technology predictions to supercharge customer experience in 2025

2024 was a banner year for AI adoption across contact center and CX teams. Read CallMiner's top predictions that will help organizations empower front...

How AI is elevating CX for financial services firms in 2025 and beyond

Read this blog to explore some of the top trends impacting financial services CX teams, and how AI can power improvements for 2025 and beyond.

What does NPS mean and how can it improve customer experience (CX)?

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in y...

24 practical & effective ways to improve customer experience

Great customer experience is crucial for customer loyalty, retention, and overall business growth. This blog offers practical and effective ways to im...

Managing product experience lifecycle in contact centers

The product experience lifecycle helps map the customer journey and understand customers’ thoughts. This blog explores how contact center interactions...

Techniques & best practices for effective call summarization

Effective call summarization can make a positive difference in contact center productivity and customer service. Read this blog to learn what call sum...

Your complete guide to customer journey analytics

Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints. Read this blog to learn why customer ...

5 strategies for improving CSAT in contact centers

Read this blog to learn about the importance of CSAT scores and five proven strategies for improving customer satisfaction in the contact center.

Call center technology trends & best practices for 2025

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 cal...

Using AI to improve customer experience

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this bl...

CallMiner Product Innovation Series: Q4 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI ad...

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CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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