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CallMiner’s Enhanced AI Module equips analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification – uncovering hidden insights, boosting productivity and enhancing experience.
Gain deeper insights effortlessly with AI-driven discovery, surfacing patterns and trends that empower smarter business decisions.
Streamline workflows and reduce manual effort by automating complex tasks, allowing agents and analysts to focus on higher-impact work.
Equip your team with AI-powered tools that blend human intelligence with machine learning, boosting productivity and improving CX.
CallMiner AI Assist utilizes agentic AI to streamline tasks into workflows for complex inquiries. Research agents allow users to ask questions naturally, while supervisor agents coordinate workflows to accomplish tasks like content creation and data analysis. Together, these agents simplify processes, provide clear insights, and enhance the use of customer interaction data.
A single, comprehensive place to analyze your customer interactions and find solutions. The agentic framework reveals hidden trends, risks and provides actionable next steps.
Model-driven labels powered by AI accelerate time to intelligence across languages. Includes 25 out-of-the-box classifiers.
Reduces the need for product expertise by revealing insights based on natural language searches across languages.
Contact summarization supports any language that can be transcribed, offering extensive flexibility and global applicability.
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.