CallMiner Outreach is here! |Learn about the future of CX

Blog Home

CallMiner’s Brian LaRoche Talks Customer Engagement Analytics

Company

The Team at CallMiner

January 25, 2017

Man talks on phone while using laptop
Man talks on phone while using laptop

Watch as Jim Rembach from FastLeader.net interviews our own Brian LaRoche at the recent show Call Center Week Winter 2017.  Jim interviewed Brian about how Customer Engagement Analytics can help improve call center efficiency. They also discussed how CallMiner can help automate the QA process and improve agent performance.

http://www.callcentercoach.com/brian-laroche-talks-customer-engagement-analytics/

CallMiner News & Events Contact Center Operations Customer Experience North America EMEA APAC
Product Demo Videos
Get a close look at the most powerful platform in the industry.
Watch Demo Videos
Additional Resources You Might Like:
Whitepaper

SPARK Matrix Quadrant for Speech Analytics Vendors 2024

Learn More
Whitepaper

How to Drive Business Improvements with Customer Insights

Learn More
Whitepaper

How AI is Influencing Omnichannel Retail CX Strategies

Learn More

Related Posts

CallMiner Product Innovation Series: Q1 2025

CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancement...

Top tools & tips for empowering customer service reps

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs...

The future of AI call center automation in 2025 and beyond

AI has revolutionized the way businesses operate, and call centers are no exception. This article explores AI automation in the call center, including...
CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.