Build vs. buy: Leveraging generative AI for conversation intelligence
Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversati...
According to CallMiner's 2023 CX Landscape Report, while most organizations will invest in AI solutions in the next 12 months, 44% of customer experience (CX) and contact center leaders revealed they were still determining which AI technology would best meet their business needs for CX.
With all the buzz around AI, this hesitation is understandable. It can be overwhelming to distill down all the information to figure out how to apply AI to your conversation intelligence strategy, and you probably have some questions. In this blog, we’ve compiled six common questions and answers to help you understand how AI is used in our platform.
