Coach Product Demo

Improve agent performance through automation

CallMiner Coach aggregates insights from 100% of conversations, identifying effective behavior based on customized automated, manual or hybrid scoring criteria. By deeply understanding agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

Explore our Coach demo video to see how scaling your quality monitoring program and focusing on agent experience can benefit your organization. If you have any questions or a desire to see more, we'd be happy to arrange a more personalized demo, tailored to your exact use cases and business needs.


CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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